Kwet80: Compte Pokerstars piraté

Rappel du premier message :

Bonjour, j'ai reçu ce mail de PokerStars la semaine passée:

Hello Sébastien,

We hope this email finds you well.

It has come to our attention that you recently accessed your account and
changed your password from a new location and deposited EUR 300.00 with
MASTERCARD #5***********0366.

Can you please confirm where are you accessing your account from and if you
are the owner of this card?

Pending to your reply we have suspended your account.

Thank you for your cooperation in this matter.

Regards,

PokerStars Security Team

Ma réponse:

Thanks for your e-mail.
>
>I'm quite worried about these informations. It seems that someone else has accessed my
account. I never try to access my account from another location. I never tried to
modify my password, I haven't recently tried to make a deposit and the mastercard
listed below is not mine. So it seems there is a big problem! Please let me know how we
can find a solution?
>
>Thanks in advance.
>Best regards.

Re-réponse de Pokerstars:

Hello Sébastien,

We have conducted a full investigation into your account. It appears that
whoever accessed your account also had access to your registered email account.

We have determined that a password reset was requested for your account
using the "forgot password" feature. A temporary password was sent to your
email address and this password was used to log in to your account and play
with the funds. The funds were lost and in this case, it is not possible
take further action.

We would like to take this opportunity to advise you of PokerStars Terms of
Service regarding your responsibility as an account owner. As stated in
section 10.2 and 10.3 under "Security and Your Account"

10.2. The User agrees that he/she is solely responsible for all use of the
Service under his/her Login Credentials and that he/she shall not disclose
the Login Credentials to any person whatsoever.

10.3. The User is obliged to keep his/her Login Credentials secret and
confidential at all times and to take all efforts to protect their secrecy
and confidentiality. Any unauthorized use of the Login Credentials shall be
the sole responsibility of the User and be deemed as his/her use. Any
liability therefrom shall be that of the User.

To conclude this matter, we would like to advise you that PokerStars will
not be liable for funds lost on your PokerStars account. PokerStars will not
be held liable for any losses as a result of insufficient security measures
to ensure that your personal details remain secured.

You may wish to visit the following link which offers suggestions on keeping
your password secure:

http://www.pokerstars.com/poker/room/features/security/passwords/

To help protect your account in future, we will issue you with a PokerStars PIN.

A PokerStars PIN is a 6 digit number that is used in addition to your
password. Once a PokerStars PIN is set for your account, you will be
required to enter your PokerStars PIN via a dynamic virtual keypad, every
time you login.

The use of PokerStars PIN enhances account security by providing an
additional validation number, which would prevent you from being exposed to
certain types of ‘phishing’ and “social engineering” scams.

The PokerStars PIN feature is used in conjunction with a dynamic virtual
keypad. This feature protects you from some malicious ‘Spy Ware’ and ‘Trojan
Programs’ designed to capture your keystrokes when you login from unsecure
or public computers.

Additionally, we now offer RSA tokens to players wishing to enhance the
security of their accounts.

The RSA Security Token is a small device that helps to prevent unauthorized
access to your PokerStars account by requiring 'two-factor authentication'.

'Two-factor authentication' is based on something you know (a password and
PIN) and something you have (a RSA Security Token). This will provide a much
stronger level of authentication than just your passwords.

The RSA Security Token has a number displayed that changes every 60 seconds.
With the RSA Security Token enabled on your account, you will need to enter
that number when logging-in to your PokerStars account.

More information about the RSA Security Token is available on our website at:

http://www.pokerstars.com/poker/room/features/security/token/

Should you wish to order a RSA token, you can do so through the PokerStars
VIP Store (once your account is reopened), from the PokerStars Lobby screen,
select:

'Account -> Login Security Settings... -> Order RSA Security Token...'

In order to reinstate your account with a new password and PokerStars PIN,
we would like to ask you that you please provide us with a clear copy of
your driver's license or other government issued photo ID (front and back).

Please scan or make a digital photo of your ID and send to

security@pokerstars.com, or fax to:

PokerStars
Attn: Security
Fax: 1-800-631-9050 - Toll free for US & Canada
00800 765 37782 - UK & Italy
+44 1624 630899 - International

** Write your username on all the pages if sending by fax.

Bonjour efpe,

Effictivement Pokerstars m'a immédiatement conseillé d'opter pour un système plus sécurisé. Je dois de toute façon attendre que mon compte puisse être réouvert avant de choisir un système de protection accrue. Je pense dans un premier temps opter pour le code PIN car il est gratuit.

Pour le token, il faut acheter le petit appareil avec des FPP en fonction de son niveau VIP dans la boutique entre 0 (supernova elite) et 4500 FPP (bronze). Voir http://www.pokerstars.com/fr/vip/store/?cat=security pour le détail du prix.

Pour l'instant je joue principalement sur 888 et Fulltilt. Sur Pokerstars je suis bronze et je n'ai (enfin, je n'avais) que 1500 FPP. Je vais peut-être redémarrer à 0. Vu la législation, je me prépare à jouer majoritairement sur Pokerstars. Je repenserai au token si je passe un jour GoldStar par exemple.

Sinon, comme toi, je ne peux que conseiller aux autres utilisateurs de demander soit le code PIN soit le Token (pour les joueurs qui ont beaucoup de FPP). Ca serait trop bête de repartir de zero lorsqu'on a monté sa bankroll pendant des mois de dur labeur. Dans mon cas, j'ai eu la chance que ça me sois arrivé sur un compte où je ne possédais que quelques % de ma bankroll s'il avait piraté 888Poker je ne sais même pas si j'aurais eu le courage de recommencer au plus bas!

Rednoise, le "one time password sheet à 500FPP?" je connais pas. Pokerstars ne m'en a pas parler dans leur mail me proposant d'améliorer ma sécurité! Tu es sûr que ça existe encore?

le one time password sheet est uen feuille reprenant une vingtaine de code comme donné par le RSA. Il sert à dépanner lorsque vous n'avez pas votre RSA avec vous. Chaque code n'est utilisable qu'une fois. Ce n'est utile qu'en // de la clé RSA.

Oki, merci efpe

Pour quelqu'un qui n'est pas suffisament reg sur PS, seul le code PIN est intéressant alors.

Des nouvelles (foireuses) de Pokerstars:

Dear Kwet80,

This email is to notify you that PokerStars has received a chargeback
from MASTERCARD account 5***********0366.
The amount of your chargeback has been deducted from your PokerStars
account balance for repayment of this transaction. Details are given below
and can also be viewed in your transaction history when you login to your
PokerStars account and click on the "History" button in the Cashier.

*Important: Your PokerStars account has been restricted. You may login to
view your transaction history but your deposit options have been limited and
your ability to play or transfer funds to another player have been suspended
(you may still receive transfers from other players).

The details of the purchase transaction are:
Reference Number: 479197984
Amount: USD 132.28
Date: 2010/12/12 16:09 CET

A total of USD 132.28 was debited from your PokerStars account recently.
We have transferred the following amount(s) to your USD negative balance:
T-USD 3.40

Previous negative balance: USD 81.63
Current negative balance: USD 78.23

if you still have a negative balance, please make repayment of the
remaining funds still owing at your earliest convenience.



Puis un appel téléphonique pour expliquer que je devais rembourser les -78.23$ si je voulais réouvrir mon compte confirmé ensuite par e-mail:

"Hello Sébastien,

Following on from our telephone conversation, we have conducted a full
investigation into your account. It appears that whoever accessed your
account also had access to your registered email account.

We have determined that a password reset was requested for your account
using the "forgot password" feature. A temporary password was sent to your
email address and this password was used to log in to your account and play
with the funds. The funds were lost and in this case, it is not possible
take further action. [/i][je passe le blabla sur la sécurité déjà poster dans le premier message]

We would like to confirm that your account currently has a negative balance
of $-78.23 which needs to be repaid before we can reinstate your account.
This negative balance needs to be settled before your account can be reinstated.

Please contact us once you decide to resolve this matter."
[i]

Je me demande toujours comment le compte a pu aller en négatif????

En tout cas c'est vraiment foireux! Je ne sais pas si je vais réouvrir mon compte.

Je comprends rien, c'est la folie!

78$ de négatif ? C'est calir que là, ça sent un peu le pâté..

ils font des pret a temperament chez pokerstar??

je pense que si tu fait un cashin frauduleux (avec une carte visa volée), lorsque la plainte de visa arrive, il te redébites du montant, jusque la ca me parait logique.

Maintenant évidemment le plus dur pour eux c'est de voir si les bénéficiaires éventuels des largesses du faux kwet80 sont de mêches ou pas, plus facile a vérifier si utilisé en cashgame Heads Up que sur un sunday million evidemment pour espérer récupérer leurs billes.

Ben c'est bien ça. Il doivent rembourser le dépôt fait avec la mastercard mais avant qu'ils ne bloquent le compte le joueur avait déjà dépensé de l'argent sur le site. Il a joué du cash game car les T$ qu'il me restait n'ont pas été dépensés.

Pokerstars ne veut pas m'envoyer les "hand histories" si je ne réouvre pas mon compte (et que donc je rembourse les 78$).

Apparemment après leur enquête ils ont conclu qu'il n'était pas possible d'identifier l'auteur des faits et ses éventuels complices. Donc les frais, c'est pour ma gueule!

Enfin en attendant je ne me stresse pas et je profite des derniers mois sur les tables super fishy de 888 Poker. Pour Pokerstars, j'aviserai plus tard. Qui sait d'ici là d'autres rooms auront peut-être une licence belge.